University of Connecticut University of UC Title Fallback Connecticut

Production Technical Analyst Trainee

Payroll Title: UCP I
Class Code: 0137-9081
Job Family: DPS
FLSA Code: N
Score: 264

JOB SUMMARY

Under the direct supervision of manager or administrator monitors the flow of production work through a variety of enterprise servers, using scheduling software.  Implements production schedule changes, additions, and deletes, identifies failures of jobs or server processes and takes corrective action.  Documents all problems and resolutions in detail.  Convert programs from test to production environment and performs other system management tasks.

GUIDELINES FOR USING THIS POSITION

The Operation provides seven day a week, 24-hour a day service on different shifts.  This position is intended for individuals with limited experience in a production environment that demonstrates the potential to advance technically in this field.  Individuals at this level will receive technical direction and training from a Production Technical Analyst III or IV and should be able to successfully operate at the Production Technical Analyst II level within one to two years of hire.  Incumbents may be required to work off-shifts as part of their regular job.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  1. Reviews production schedules for volume of workload and identifies systems, which require special handling and attention.
  2. Monitors and manages production batch processes on a variety of enterprise servers (e.g., S/390, UNIX, NT) using Scheduling Software.
  3. Alters dependencies of jobs throughout a system or across systems, when there is a job failure or a change in the schedule.
  4. Executes routine maintenance procedures to free-up library and disk pack space.
  5. Resolves job failures after consultation with more senior Technical Analysts, and/or programmers.
  6. Receives advice and direction to take appropriate action when resolving problems involving the enterprise servers that support critical University applications such as World Wide Web, Virtual Classroom, and PeopleSoft Student Administration.
  7. Updates and maintains detailed logs of production problems and resolutions.
  8. Coordinates data entry work with production schedules.
  9. Performs other duties as required.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Associates Degree or relevant Data Processing Certificate or two years experience in a production environment.
  2. Good problem-solving skills and ability to work under pressure
  3. Ability to take and follow directions at a technical level
  4. Good written and oral communication skills.

OTHER DESIRABLE QUALIFICATIONS/SKILLS

  1. Demonstrated ability to solve technical problems.
  2. Experience working with scheduling software and a variety of servers.

Date Created: 06/01/99