Payroll Title: UCP VII
Class Code: 0789-9087
Job Family: COM
FLSA Code: E
Under the general direction of the designated supervisor or administrator, provides advanced technical support for UConn’s instructional technology based classrooms, distance learning classrooms (DL) and other facilities featuring audio and video systems, projection systems and computers. Investigates, tests, recommends and integrates new instructional technologies for classroom use.
GUIDELINES FOR USING THIS POSITION
Assists Manager as needed and participates in implementation of day-to-day operations of AV Technical Services. The incumbent in this position is frequently expected to work independently to install, program, repair and replace audiovisual (AV) equipment in the shop or in the classroom. May assist or supervise other AV Technology Services staff as required.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES:
- Performs troubleshooting, maintenance and complex repairs of AV equipment in hi-tech and DL classrooms and AV facilities per work order/assignment. Recommends replacement and upgrades to equipment and software in hi-tech classrooms and AV facilities.
- Installs hi-tech classrooms, DL classrooms and AV facilities and adjusts plans and program code as needed.
- Monitors and supports operation of videoconferencing systems, integrating service of multiple distance learning classes and University conferencing needs via videoconferencing technology. Troubleshoots and affects repairs to teleconferencing technology as required.
- Attends seminars and courses to remain current on state-of-the-art instructional technologies.
- Instructs University staff and faculty in proper use of new AV technologies.
- Recommends and implements policies and procedures for operation of hi-tech classrooms, DL classrooms and AV facilities as approved by the AV Manager.
- Researches equipment and develops recommendations and specifications for the AV Manager. Works with AV equipment vendors and installers.
- May supervise and train professional AV staff in assigned areas of responsibility.
- Serves as a resource and consultant to the University community regarding hi-tech classroom, distance learning and AV technology information.
- Trains and schedules student help to man help desk phones, perform hi-tech classroom inspections and project video and films; maintains help desk phone log and reports.
- Supervises setup of staging events, as assigned, for Board of Trustees, Commencement Ceremonies, building dedications and other special events.
- Performs other duties as required.
MINIMUM ACCEPTABLE QUALIFICATIONS
- Bachelor’s degree in instructional media and technology or related field and two to five years professional audio video experience.
- Advanced knowledge of circuitry, electricity, electronics and the ability to read and follow schemata and technical manuals.
- Advanced knowledge of computer equipment, networking and standard operating software.
- Superior interpersonal skills with demonstrated ability to work well with people.
- Supervisory experience.
OTHER DESIRABLE SKILLS/QUALIFICATIONS
- Certification by International Communications Industries Association, Inc. (ICIA)
- Masters Degree in instructional technology or related program.
- Advanced computer hardware and/or software knowledge and experience including programming.
- AV control systems design and programming experience.
- Live event AV support planning and direction experience.
Date Revised: 4/8/05
Replaces: Media Technician 2