Payroll Title: UCP VI
Class Code: 0662-9086
Job Family: DPS
FLSA Code: E
Under the general direction of designated administrator, manages one or more computer laboratories used as a training facility in support of instructional, research and/or administrative services.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Manages the services and day-to-day operations of the laboratory; coordinates coverage of the lab and provides personal coverage as necessary.
- Hires, trains and supervises student and other staff working in the computer laboratory.
- Maintains a current inventory of hardware, software, documentation, supplies and other equipment needed for the operation of the lab; is responsible for maintaining system security, including backups of all software.
- Reviews all requests to use lab and interacts with users to discuss suitability of lab for user needs and related matters; approves or denies requests as appropriate.
- Checks hardware and software for damages/defects, troubleshoots problems and arranges for repair or replacement; performs minor maintenance and repair.
- Provides for orientation of all users to certify that they understand lab procedures and can operate equipment safely and properly; maintains up-to-date listing of current certified users; analyzes data to provide usage statistics.
- Serves as primary technical consultant for computer users and for most effective software and hardware to meet department/division needs.
- Develops, implements and maintains policies and procedures for use of lab; evaluates such policies and procedures and institutes changes as needed; writes, edits and update user manuals.
- Serves as liaison with Computer Center and/or other computer groups.
- Evaluates need for and recommends acquisition of additional hardware and software.
- May develop budget requests; monitors approved budget and expenditures.
- As appropriate, designs and documents software programs to meet specialized needs of department/division; confers with supervisor or departmental staff to determine program intent, performance, output requirements and data collection; designs data base, if needed; tests adequacy of software program to ensure desired result.
- Identifies, troubleshoots and resolves software problems or difficulties.
- Designs and teaches workshops for the purpose of teaching the use and application of new and existing software and hardware maintained by the department/division.
- May maintain a library of computer documentation, manuals and related information.
- Performs related duties as required.
MINIMUM ACCEPTABLE QUALIFICATIONS
- Bachelor’s degree appropriate to department to be served or equivalent training and experience.
- Two to five experience with computer software and hardware appropriate to unit to be served.
- Ability to design and document software programs and databases.
- Supervisory ability
- Good managerial and organizational skills
- Ability to work cooperatively with faculty, staff, students and other users of the lab
- Good written and oral communication skills
- Ability to develop and deliver training workshops.
Date Scored: 10/17/1986