University of Connecticut University of UC Title Fallback Connecticut

Computer Technical Support Consultant 2

Payroll Title: UCP VII
Class Code: 0706-9087
Job Family: DPS
FLSA Code: E
Score: 556

JOB SUMMARY

Under the general supervision of a designated supervisor, provides advanced computer hardware, communications network and software installation and support, programming, computer instruction, documentation and consultation services to academic, administrative and other users on problems, solutions and services related to computing and information technology.

GUIDELINES FOR USING THE POSITION

Incumbents are generally expected experts in a specialty area but may also have responsibility for and/or knowledge of more than one area of technology.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  1. Analyzes and diagnoses computer software, hardware and communications network problems for faculty, staff, students and other computer users.  Recommends corrective solutions for a wide-range of computer applications, hardware, network, communications technology and software programs.
  2. Consults with and provides expert advice to faculty, staff, students, committees, special interest groups, departments, computing professionals and other computer users regarding hardware and software usage, modifications and acquisitions that are applicable/suitable for specific purposes. (Including desktop solutions, distributed servers and printers, site-licensed software, special-purpose peripherals and/or equipment, software and network solutions).
  3. Performs cost/benefit analysis and recommends for purchase commercially available software and hardware products.
  4. Designs, teaches, and/or assists with teaching computer related workshops to the faculty, students, staff and other computer users for purposes of teaching the use and application of new and existing computer software and hardware.  In addition, to integrate computing and information technology with the teaching and learning initiative as well as the administrative functions of the University.
  5. Installs, locates and corrects program errors, tests, tracks and monitors a wide range of commercially available software and hardware for mainframe, midrange, minicomputer or microcomputer technology as required for assignment.  Requires the application of a wide range of knowledge of operating systems, server technologies, server integration, hardware, network and software programs.  These include new hardware and software standards for the desktop personal computer, mainframe and LAN print, distributed servers, programming languages, word processors, statistical and mathematical packages, graphics and presentation software, database systems and more.
  6. Works with complex systems integration issues including activities associated with data warehouse, client/server and web enabled technologies.
  7. Prepares hard copy and on-line documentation to improve user knowledge and correct usage of computing and information technology computing facilities, applications and resources
  8. Facilitates computer usage by the faculty, students, and staff through a wide variety of means that may include surveys, newsletters, web pages, attendance at meetings, exhibitions, conferences, University events, and tours of the computer facilities.  Orients and enables faculty to the use of the computer labs, computing resources and teaching facilities (i.e., classroom tools and Virtual Classroom).
  9. Oversees the administration of, or supervises one or more graduate and/or undergraduate student computer consultants. Maintains and administers lab and classroom procedures, computing accounts, supplies inventories, handbooks and policies.  May assist with work schedules of undergraduate and graduate student consultants as well as sign timecards, employment authorizations, approve student raises and write and maintain student handbooks.
  10. Maintains routine security of computing hardware and software and cleanliness of computing hardware and facilities.
  11. Records, tracks, troubleshoots, surveys and reports on the computer problems.
  12. Prepares and maintains logs, reports and statistical data.
  13. Initiates repairs of hardware, software, networks and/or other equipment and computing peripherals.  Works with other areas as necessary to escalate and/or resolve problems and tracks to ensure solutions.
  14. Administers and maintains on-line mainframe/minicomputer/distributed computer systems for such applications as electronic mail, Virtual Classroom, UConn Web, FTP server, service requests and problem tracking.  Implements, maintains and modifies controller, host, microcomputer and minicomputer based communications systems.
  15. Assists with the development of plans and processes which ensure minimum risk to services or systems due to errors.
  16. Acts as liaison between users, computer operations and technical programming groups as required.
  17. Performs related duties as required.
  18. Stays current with technology changes and integrates software and hardware into the university where applicable and when appropriate.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Bachelor’s degree in Computer Science or related field or equivalent combination of education and training and three years of related experience.
  2. Demonstrated working knowledge of the many microcomputer/minicomputer/mainframe technologies used at the University, including word processing, spreadsheets and presentation software.
  3. Demonstrated teaching, communicating and writing skills.
  4. Demonstrated ability to work well with people, to handle technical problems, to work well under stress and to develop complex plans and strategies.
  5. Ability to work well with minimal supervision.

OTHER DESIRABLE QUALIFICATIONS/SKILLS

  1. Experience with computer hardware repair.
  2. Programming experience and training PC and server (Microsoft and/or Novell Certified) and enterprise systems.
  3. Web development skills.

Date Created: 11/1/98