University of Connecticut University of UC Title Fallback Connecticut

Computer Technical Support Consultant I

Payroll Title: UCP IV
Class Code: 0448-9084
Job Family: DPS
FLSA Code: E
Score: 470

JOB SUMMARY

Under the supervision of a designated supervisor, provides hardware, software, network communications, computer support, instruction, documentation, and consultation to the University community and other users, on resolutions and services related to computing and information technology.

GUIDELINES FOR USING THIS POSITION

Incumbents are generally expected to provide support in a specialty area but may also have responsibility for more than one area or technology.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  1. Analyzes and diagnoses computer software, hardware and network problems for a variety of computer users.  Troubleshoots and recommends corrective solutions to errors that requires knowledge of current computer applications, networks, hardware and software or refers problems to appropriate technical staff/technicians or support area.
  2. Records, tracks, troubleshoots, surveys and reports on computer problems.
  3. Assists with teaching computer related workshops to faculty, students, staff, and other computer users to integrate computing and information technology with the teaching and learning initiative as well as the administrative functions of the University.
  4. Prepares hard copy and on-line documentation to improve user knowledge of computing and information technology.
  5. Facilitates computer usage by the faculty, students, and staff through a wide variety of means that may include surveys, newsletters, web pages, attendance at meetings, exhibitions, conferences, University events (i.e., open house, parent orientation, first year experience) and tours of the computer facilities.
  6. Assists with installing, debugging, testing, tracking, and monitoring a wide range of commercially available software and hardware for mainframe, midrange, mini-computer or microcomputer technology as required for assignment.
  7. Assists with the development of plans and processes that ensure the minimum risk to services or systems due to errors.
  8. Maintains routine security and cleanliness of computing facilities.
  9. Performs related duties as required.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Bachelor’s degree in Computer Science or related field or equivalent combination of education and training, and one or more years of experience in computer programming, computer technical support, computer consulting or computer operations.
  2. Aptitude for and willingness to develop skills in teaching, good communication ability and excellent writing skills.
  3. Demonstrated ability to work well with people, to handle technical problems, to work well under stress and to follow complex plans and strategies.

OTHER DESIRABLE QUALIFICATIONS/SKILLS

  1. Experience with computer hardware repair.
  2. Programming experience and training.
  3. Web development skills.

Date Created: 11/1/98