Payroll Title: UCP VII
Class Code: 0796-9087
Job Family: DPS
FLSA Code: E
Under the general supervision of designated supervisor, provide advanced hardware, software and data communications product installation and support; computer instruction and documentation; and consultation services to users within the department/division/school.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Analyze and diagnose computer hardware/software/data communication problems for a variety of computer users and correct or recommend corrective solutions to errors, requiring knowledge of all aspects of microcomputer technology.
- Provide personal consultation, and/or design and teach workshops in support of any hardware/software/data communications products acquired by departmental users.
- Install, debug, test, track, monitor, perform cost/benefit analysis and recommend for purchase a wide range of microcomputer software and hardware products, including major maintenance and coordination of warrantee and other repair work with outside vendors.
- Prepare documentation to improve user knowledge and correct usage of departmental computing facilities.
- May support existing departmental mainframe activities, investigate new technology and provide mainframe-programming services.
- Direct and supervise several student computer consultants.
- Consult with a variety of computer users to analyze, recommend or implement the application of hardware/software/data communications products to their computing needs, including systems analysis, programming and database design.
- Facilitate computer usage through a variety of means, which may include surveys, reports in newsletters, attendance at meetings, exhibitions and conferences, tours of computing facilities and participation in national/regional/campus groups relating to computer activities.
- Perform related duties as required.
MINIMUM ACCEPTABLE QUALIFICATIONS
- Bachelor’s degree in a computer related field, or equivalent combination of education and training AND several years of related experience.
- In depth knowledge of microcomputer hardware, software and data communications
- Demonstrated working knowledge of University mainframe software.
- Ability to interact successfully with novice and experienced computer users.
- Ability to teach all aspects of computer skills including programming and database design.
- Good written and oral communications skills.
Date Created: 9/11/91