Payroll Title: UCP IX
Class Code: 0945-9089
Job Family: DPS
FLSA Code: E
Under the general supervision of designated supervisor, provides advanced technical support, instruction, documentation and consultation services for the University’s voice, data, video and broadcast network services and operations to academic, administration and student users. Provides technical and administrative coordination and leadership for one or more renovation or new construction projects.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Resolves complex network problems. Takes a leadership role in selecting, acquiring and installing advanced voice, data, video and broadcast network hardware and software.
- Defines, coordinates and tracks technical and administrative tasks for a team/focus group of full-time and vendor consultants. May assign tasks to full time staff on team. Determines and coordinates training for staff and students assigned to focus group. Sets priorities for tasks assigned to team members; coordinates vacation schedules.
- Interviews, hires, trains, schedules, evaluates, disciplines and promotes undergraduate student employees; signs student timecards and employment authorizations. Approves student raises; writes student handbook.
- Determines, sets and implements policies and procedures for one or more technology focus areas regarding usage, access, security, cleanliness, room layout and hardware, software products. Assures proper inventory of supplies and proper record keeping for equipment. Creates and forwards for approval purchasing documents and justifications. Assists with developing budget proposals and requirements; organizes and assures the continued quality of relevant documentation.
- Resolves complex voice, data, video and broadcast network systems integration issues.
- Develops services and programs to provide faculty, staff and students the educational and technical support they need to increase their ability to communicate on many platforms.
- Interacts with vendors for product pricing information, technical literature, equipment maintenance/repair, training and other issues.
- Represents the team at weekly meetings, planning and committee meetings and on project working groups.
- Performs difficult or complex tasks such as devising and monitoring project plans in conjunction with other computer/technical professionals or University personnel. Determines the appropriate voice, data, video and broadcast network structure to support the University community. Takes a leadership role in investigating new technologies relevant to assigned areas and in identifying, investigating and correcting existing or potential technical and procedural problems. Selects new products for testing. Audits and edits documentation written by team members.
- Performs other duties as required.
MINIMUM ACCEPTABLE QUALIFICATIONS
- Ability to perform all duties as defined in lower levels of the Network Consultant series.
- Bachelor’s degree in related field or equivalent combination of training and experience, five to ten years of highly technical and progressively responsible experience.
- Demonstrated comprehensive knowledge and understanding of one or more of the current voice, data, video, and broadcast network technologies used to support the University users.
- Demonstrated ability to work well with people, handle technical problems, work well under stress and follow complex plans and strategies.
- Demonstrated excellent communication and writing skills.
- Extremely high level of leadership, motivation, initiative, independence and responsibility
- Ability to work well with minimal supervision.
OTHER DESIRABLE QUALIFICATIONS/SKILLS
- Training and development in supervisory skills and management methodologies
- Network programming experience.
- Network hardware experience.
Date Created: 11/1/98