University of Connecticut University of UC Title Fallback Connecticut

Network Technician 2

Payroll Title: UCP VII
Class Code: 7001-9087
Job Family: DPS
FLSA Code: E
Score: 556

JOB SUMMARY

Under the general supervision of a designated supervisor, implements advanced networking systems, and independently performs primary diagnostics and trouble resolution, documents installations and maintains networking systems for the Computer Center’s network services and operations to academic, administrative and student users. This position generally maintains Open Systems Interconnect Standard (OSI) Network, Physical and Link Layer networking for voice, video, broadcast or data networks.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  1. Analyzes, diagnoses and resolves network problems for a variety of users, recommends and implements corrective solutions to be applied to network hardware or software.
  2. Provides training to Network Support staff and first level Networking Technicians.
  3. Prepares as-built documentation of implemented network facilities including voice, data and video network systems.
  4. Installs, debugs, tests, tracks, monitors and recommends for purchase a wide range of commercially available and locally designed networking hardware and software products.
  5. Writes technical specifications and purchasing documents for the purchase and acquisition of networking hardware and software after evaluating and recommending the suitability of hardware and software for specific purposes.
  6. Integrates and implements complex network systems including physical network placement, topology design and interconnection design for small projects including all phases from user data collection, specification writing, purchasing, acquisition, implementation, testing and sign-off.
  7. Assists with ensuring the continuous, uninterrupted availability and functionality of University networking systems and responds to emergency network outages and repair requests and/or off-peak network implementations as required for maintaining optimum service levels with minimal interruptions to users and network downtime.
  8. Plans, implements and resolves complex network system integration issues across multiple disparate platforms and technologies to create user-oriented integrated networking systems.
  9. May direct or supervise one or more full time or student staff members.
  10. Prepares and maintains logs, reports and statistical data including applications programming for reports generation.
  11. Provides assistance in effective support and liaison on network problems/activities among the user and vendor service personnel.
  12. Supports advanced intelligent network projects, collaborative engineering and research projects.
  13. Performs other duties as required.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Bachelor’s degree in related field or equivalent combination of training and experience.
  2. Two to five years network related experience, which includes working directly with large-scale network systems.  Specialized experience may be required for some areas.
  3. Demonstrated ability to work well with people, handle technical problems, work well under stress and follow complex plans and strategies.
  4. Requires knowledge of a wide range of network hardware and software.
  5. Good communication and writing skills.

Date Created: 11/1/98