University of Connecticut University of UC Title Fallback Connecticut

Network Technician 3

Payroll Title: UCP IX
Class Code: 0943-9089
Job Family: DPS
FLSA Code: E
Score: 668

JOB SUMMARY

Under the general direction of a designated supervisor, independently plans, designs coordinates and implements large advanced networking systems, provides advanced topological and/or protocol diagnostics and trouble resolution, documents installations and maintains networking systems for the Computer Center’s network services and operations to academic, administrative and student users.  This position is the focal point for all technical implementation and trouble resolution and generally understands and interprets the relationship between Open Systems Interconnect Standard (OSI) Session, Transport, Network, Physical and Link Layer networking to enable implement and support a combination of voice, video, broadcast and data network systems.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  1. Analyzes, diagnoses and resolves complex network problems in large systems for a variety of users, recommends and implements corrective solutions to be applied to network hardware or software, requires knowledge of a wide range of network hardware and software.
  2. Provides training to Network Support staff, first and second level Networking Technicians.
  3. Supervises preparation and accuracy of as-built documentation of implemented network facilities including voice, data and video network systems for large-scale implementations of integrated systems.
  4. Prepares and manages on-time implementation of large projects including user data collection, network systems design for voice, data, OR video, specification writing, purchasing, acquisition, physical network placement, on site coordination, activation, testing and final sign-off.
  5. Supports, maintains and develops one or more of the following specialized networking areas which may include: Advanced UNIX operating system development, Windows NT Server, Visual Programming Languages, Advanced Intelligent Networks (AIN), Integrated Services Digital Networks (ISDN), Lucent 5ESS-2000 Switch Definition Translations, Asynchronous Transfer Mode (ATM), Radio Frequency Spectrum Analysis, RS170A Base band Video transport, Packet and Cell and circuit switched routing methods and implementation (at Physical, Network , Protocol and Applications Levels), BICSI cabling or data communications certification, TCP/IP, RIP, OSPF, Hybrid Fiber Coax Systems, SNMP and/or Lucent 5ESS-2000 Central Office evolution
  6. Installs, debugs, tests, tracks, monitors and recommends for purchase a wide range of commercially available and locally designed networking hardware and software products.
  7. May be responsible for maintenance of vendor relationships as well as coordination and supervision of contract installations and outside service contracts.
  8. If applicable, serves as a network construction manager and/or coordinator requiring extensive knowledge and/or certification in the National Fire Protection Agency NFP-70: National Electric Code, NFP-101 National Life Safety Code and/or the Building Industry Consulting Service (BICSI) Registered Communications Distribution Designer (RCDD) as each pertains to the design and installation of communication systems
  9. Writes technical specifications and purchasing documents for the purchase and acquisition of networking hardware and software after evaluating and recommending the suitability of hardware and software for specific large-scale projects.
  10. May direct or supervise one or more full time or student staff members.  Delegates responsibility and supervises implementation as required.
  11. Assists with ensuring the continuous, uninterrupted availability and functionality of University computer systems and responds to emergency network outages and repair requests and/or off-peak network implementations as required for maintaining optimum service levels with minimal interruptions to users and network downtime.
  12. Leads planning, implementation and integration of complex large scale network system issues across multiple disparate platforms and technologies, often at multiple locations, to create user-focus integrated networking systems and applications that are congruent with larger University strategic planning efforts.
  13. Prepares and maintains formats and procedures for logging, reporting and statistically monitoring data including applications programming for reports generation.
  14. Provides escalation and assistance in effective support and act as liaison on network problems/activities among the user and vendor service personnel.
  15. May support advanced intelligent network projects, collaborative engineering and research projects including electronics engineering, equipment manufacture and alpha and beta implementation of first run components.
  16. Contributes to the planning of emergency management/disaster recovery plans. Maintains knowledge of emergency management/disaster recovery plans and assures response asset readiness is maintained at all times to respond to exigent situations.
  17. Assists with developing and implementing new technologies or makes recommendations for advancing technology at the University.
  18. Performs other duties as required.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Bachelor’s or Master’s degree in a related field or equivalent combination of training and extensive experience and understanding of networking systems.
  2. Four to seven years network related experience, which includes design and implementation of large-scale network systems.  Specialized experience in at least one or more specialty areas.
  3. Demonstrated ability to work well with people, handle technical problems, work well under occasional extreme pressure.
  4. Superior communication and writing skills including proven ability to write specifications, document existing and planned systems and develop network based online help systems.

Date Created: 11/1/98