Payroll Title: UCP IV
Class Code: 0449-9084
Job Family: DPS
FLSA Code: E
Under the supervision of a designated supervisor or more senior technical staff, assists with troubleshooting, problem solving, monitoring and management of mainframe and minicomputer operating systems to ensure reliability, efficiency and effectiveness of the University’s central operating systems.
GUIDELINES FOR USING THIS POSITION
Incumbents in this position are considered “beginners,” as it applies to the technical specialty of operating systems, but are expected to understand the routine workings of a large, complex computer operating system and to apply basic problem solving and resource management techniques. Work is of ordinary difficulty and assignments are somewhat limited in scope. Incumbent will normally work under the guidance of more senior technical staff.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Assists senior technical personnel in troubleshooting and analyzing errors or degradations in operating systems or software problems and in recommending and implementing effective solutions to correct errors and to improve performance.
- Assists senior technical personnel with installation, upgrade and maintenance of operating systems and related software.
- Write computer programs and procedures to assist with managing computer resources, using at least one major language (e.g., COBOL, PL/I, EASYTRIEVE, FOCUS, SAS, Assembler, FORTRAN, PASCAL).
- Documents modifications made to the hardware, software or procedures related to the computer systems (e.g., change logs, configurations, user mod descriptions, operational instructions); writes limited user oriented descriptions of procedures and technology (e.g., newsletter articles, memos, help screens).
- Uses JCL, CMS or TSO, and various software tools and hardware, including hardware peripherals as necessary to solve problems, install software, create resource management tools and write documentation.
- Uses standard diagnostic techniques to analyze, identify and solve problems; employs standard (or established) procedures to generate error, performance and usage information and reports (e.g., FDR Reports, EREP, catalog listings, data entry statistics, MICS reports).
- Works with complex systems integration issues including activities associated with data warehouse technology and server technology.
- Assists with the development of plans and processes, which ensure the minimum risk to services or systems due to errors.
- As needed, uses and is familiar with some locally developed or commercially acquired utility routines and procedures.
- Assists with technical projects, as part of a project team.
- Performs related duties as required.
MINIMUM ACCEPTABLE QUALIFICATIONS
- Bachelor’s degree in computer related field or equivalent combination of training and experience, AND one to two years of highly technical work experience or training in a computer field (e.g., programming, program product installation or consulting).
- Evidence of good analytical reasoning and problem solving skills.
- Proficiency in at least one major programming language.
- Proficiency in JCL and CMS or TSO.
- Working knowledge of desktop applications such as word processors, spreadsheets and database tools.
- Working knowledge of web pages, Internet navigation and HTML.
- Good written and oral communications.
OTHER DESIRABLE QUALIFICATIONS/SKILLS
- Capability of working under pressure
- Knowledge of some of the software and hardware in use at this institution
- Good organizational skills
Date Created: 11/1/98