Payroll Title: UCP IX
Class Code: 0952-9089
Job Family: EDU
FLSA Code: N
Under the general direction of a School of Social Work administrator, and operating within the guidelines of the University’s contract with the Department of Social Services, an Organizational and Skill Development (OSD) Consultant and Project Manager provides consulting and educational services in the areas of organizational development, quality improvement initiatives, staffing and program development.
CHARACTERISTIC DUTIES AND RESPONSIBILITIES
- Serves as an advisor to DSS executives and managers regarding organizational development initiatives, quality and process improvement initiatives and program and service implementation; assists in the development and implementation of long range strategic goals and plans.
- Works closely with Federal, State and community partners to align workforce and services within their area of public welfare policy such as Food Stamp program, Medicare part D, TFA program and Child Support program. Analyzes inconsistencies, forms strategies and implements appropriate interventions.
- Recruits qualified participants to the program through promotional activities and contact with target population; assesses educational need of target population and recommends courses of action to meet those needs.
- Provides professional development counseling to DSS staff; recommends course programs; monitors trainee progress and recommends to management performance improvement measures and interventions.
- Develops and administers workshops, training programs, and conferences in accordance with DSS program goals. Develops or oversees the development of training procedures, manuals and other training aids.
- Participates in the management of a complex web based system for program registration, training records and materials, tracking and evaluation of training which supports the delivery of services; generates reports as needed.
- Manages approved budget for program or sub-unit of major program; approves expenditures, within broad guidelines; may generate income, set fees and oversee billing and accounting procedures; prepares budget reports and projections.
- Collects and analyzes DSS service data and participates in evaluating service effectiveness; designs and implements needs assessment and evaluation tools; identifies problems and makes changes, within prescribed guidelines, or recommends major changes.
- Serves as a resource to students, staff and state legislators on matters relating to interpretation and application of DSS program policies, procedures and regulations.
- Researches, designs and provides innovative organizational and educational models to management that support agency staff and enhance service delivery; conducts review and assessment of results.
- Oversees administrative and support functions for service area, including the management of DSS project teams and project members; provides coaching and other management interventions to insure that project team members meet project goals.
- Trains and evaluates the effectiveness of DSS staff; determines the most productive distribution of work assignments to meet program goals; makes staffing recommendations.
- May infuse training curricula with multicultural principles to enhance responsiveness to unique cultural challenges.
- Represents DSS on committees; may present at national and/or local conferences.
- Is responsible for School of Social Work special projects which may be on-going or short-term and which require planning, coordination and supervision.
- Keeps abreast of changes to social services’ laws, regulations and policies.
- Performs other duties as required.
MINIMUM ACCEPTABLE QUALIFICATIONS/SKILLS
- Bachelors degree in a social, behavioral science or discipline appropriate to the program to be served and a minimum of four to five years of relevant experience; or a Masters degree and two to four years of relevant experience.
- A background in organizational development, teaching and/or training.
- Demonstrated knowledge of social welfare programs and services.
- Excellent administrative and organizational skills, including ability to identify and resolve administrative problems.
- Ability to develop, plan, organize and facilitate workshops. Experience presenting information to diverse groups in classrooms, presentations, forums and other venues.
- Excellent written, verbal and interpersonal skills and ability to work effectively with staff and administrators as well as external agencies/groups and the public.
- Ability to conduct assessments/research, analyze data, and apply data to individual, group, and/or organizational settings.
- Experience managing and leading project teams.
- High proficiency in MS Office Suite specifically in Word, PowerPoint and Access.
- Demonstrated supervisory experience.
- For some positions a demonstrated experience and knowledge of state computer systems such as the Eligibility Management System.
- Demonstrated ability to design curriculum with application of adult learning principles, multicultural design and criterion referenced instruction.
- Proven ability and experience in organizational development in large scale, complex organizations.