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Interaction and Leadership Program

Learn Interaction and Leadership Techniques to Prepare You to be The Leader You Want to be:
Sensitivity and Accountability Produces Results Through Others Managing Performance
A Lleader promotes and models behaviors that are appropriate for the workplace.

A Leader clearly understands policies and how they relate to ensuring a safe, secure, and respectful work environment.		 A Leader achieves results through others.

Leaders help co-workers understand what is expected from them, and gains commitment to meeting expectations, as they lead by example.		 A Leader helps others take on new tasks, provides support without removing responsibility, helps to solve problems, coaches for improvement, and takes corrective action when necessary.
Build Relationships Focus on Customer Service Improving Processes
A Leader understands their own interaction style and builds strong relationships by understanding how their interaction style affects others. A Leader needs to identify customer requirements, measure customer service, and develop a service culture that meets the needs of their customer base. Leaders use process improvement skills to identify process issues, identify causes of the issue, seek alternatives, improve the process and monitor as necessary.
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Building Relationships

Producing Results

Leading Change

Getting Started as a New Leader
Confront the challenges associated with establishing yourself as a leader.

Identify the core competencies needed to be an effective leader at UCONN.

Discovering Your Work Style
Identify your primary behavioral tendencies and understand how your behavior affects others work results.

Enhance your effectiveness in accomplishing tasks by improving relationships; with others.

Adapt your style to increase your effectiveness when communicating and interacting with others.

Essentials of Leadership
Participants assume the role of the leader and interact with their manager, peers, and direct reports as they navigate through the course.

The “Applying Your Skills” unit provides tools for the participants and their managers to drive on-the-job applications.

Leading Others
Clearly communicate the roles and responsibilities of individual members within your work group.

Identify success factors for effectively working together as a team and develop these skills in others.

Identify gaps and/or overlaps in roles and responsibilities that may be hindering individual and team performance.

Giving Feedback to Others
Observe and analyze performance using objective criteria, good questioning and listening skills.

Provide specific performance feedback to improve performance, to recognize and encourage continued good performance, and/or to take corrective action when performance does not improve.

Resolving Conflict
Recognize the signs of conflict and choose the appropriate level of involvement to help resolve the issue.

Guide others to take responsibility for resolving workplace conflict.

Reduce the negative effect of workplace conflict on individuals, groups and the organization.

Quality Customer Service
Identify customer requirements using a variety of techniques including focus groups, customer surveys, and face-to-face interactions.

Develop a “service culture” designed to meet the needs of your specific customer base.

Process Improvement
Measure-capture/the process as it is currently completed.

Identify root causes of a problem and brainstorm alternatives.

Improve and communicate process.

Monitor and review new process.

Our People-Leadership Standards
Identify, state and commit to University of Connecticut policies.

Model appropriate behavior.

Develop and maintain a safe, diverse, respectful and ethical work environment.

Identify and address inappropriate actions and behaviors.

To request an accommodation under the Americans with Disabilities Act (ADA), to attend any
program course or session listed on this site, University employees are encouraged to
contact Human Resources at HR-OSD@UConn.edu.