University of Connecticut University of UC Title Fallback Connecticut

Production Technical Analyst II

Payroll Title: UCP III
Class Code: 0324-9083
Job Family: DPS
FLSA Code: E
Score: 442

JOB SUMMARY

Under the general supervision of manager or administrator, creates and evaluates schedules, coordinates data input, and monitors and manages the flow of production work through the enterprise server, using scheduling software.  Implements schedule changes, identifies, resolves and documents job failures across multiple enterprise servers. Moves programs from test to production environments and performs other system management tasks.  Consults with Academic and Administrative users concerning changes to procedures and processes.  Assigns work to the delivery staff.  Ability to work any of the three shifts with little supervision.  Incumbents are expected to be able to perform all the duties outlined at the lower levels of this series.

GUIDELINES FOR USING THIS POSITION

The Operation provides seven day a week, 24-hour a day service on different shifts.  This position is intended for individuals that possess experience in a production environment and have the ability to monitor production jobs independently.  Individuals at this level may receive technical direction and training from a Production Technical Analyst III or IV.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  1. Creates production schedules and verifies that adds, deletes and ad hoc requests have been added to the schedules, ensuring that schedules are complete and accurate before processing begins.
  2. Takes appropriate action to resolve problems involving the enterprise servers in support of critical University applications such as World Wide Web, Virtual Classroom and PeopleSoft Student Administration.
  3. Resolves disk space related problems on a routine basis and in emergencies.
  4. Resolves job failures with advice from senior technical analysts and programmers as required.
  5. Prepares and maintains detailed logs of all production problems and resolutions.
  6. Consults with academic users on the proper coding of exam key sheets.
  7. Monitors the workload and make assignments as needed to the delivery staff.
  8. Consults with users when changes to procedures and processes occur.
  9. Monitors systems from home, off-shift and on weekends and takes necessary action, which might necessitate returning to work.
  10. Performs other duties as required.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Associates Degree or relevant Data Processing Certificate and two years experience in a production environment or an equivalent combination of education and experience.  At least one year of experience must be in monitoring and balancing multiple production systems with interdependencies.
  2. Demonstrated ability to independently solve technical problems.
  3. Experience working with scheduling software packages and a variety of servers.
  4. Working knowledge of JCL (Job Control Language).
  5. Good written and oral communication skills.

Date Created: 06/01/99