Computer Technical Support Consultant IV

Payroll Title: UCP X
Class Code: 1024-9090
Job Family: DPS
FLSA Code: E
Score: 718


Under the general direction of a designated manager, provides advanced technical services as well as technical and administrative coordination and direction for multiple computer labs, help desk, campus offices or other technology focus areas and teams of consultants.  Provides advanced hardware and software installation and support, computer instruction and documentation and consultation services to the university community and other users on problems related to computing and/or information technology and may supervise full-time staff.


  1. Provides technical and administrative leadership in analyzing, designing and implementing systems. Coordinates technologies in multiple computing facilities and/or distributed office environments (i.e., plans, installs and maintains campus-wide server infrastructure).
  2. May supervise, assign and monitor work of full-time staff.  Provides direction to team members according to department standards, procedures and goals.
  3. Resolves complex software, hardware or networking problems. Initiates problem referrals, works with the client to troubleshoot, track and update database with progress, implement solution and close referrals upon completion.
  4. Designs and implements computing and networking software and hardware standards for servers, workstations, printers and other peripheral devices.  Analyzes programming and/or resource requirements for complex projects; devises project plans; monitors implementation schedules and resources assigned to projects; and reports progress.
  5. Monitors and controls all aspects of project functions to ensure integrity of the project, reports violations to management and takes or recommends corrective actions.  Coordinates all aspects of projects including staff, user and management interface.  Prepares plans for future development of projects and interface to overall computer center and university strategic initiatives. Reports progress of projects to users, colleagues and management through formal written and informal verbal communications.
  6. Develops requirements for, designs programs, supervises testing, implements production, trains users and other technicians, provides documentation and takes other actions as needed to implement advanced applications and service systems (e.g. disaster recovery and data back-up, central servers (software distribution, Data Warehouse, Groupware and Virtual Classroom).
  7. Develops and recommends new procedure and policy revisions to management.
  8. Exercises leadership in identifying and investigating potential problems and takes action to ensure the most effective resolution for continuance of the projects/goals.  Consults with network administrators, computer professionals and others in the University community regarding computing problems and solutions.
  9. Maintains current and technical expertise in project area through review of professional journals, the web, continuing education, attendance at conferences and seminars and other professional activities (i.e., Certifications) related to the projects/technologies.
  10. Composes and maintains programs related to production in a variety of languages (e.g., Perl, Rexx, Java) and multiple platforms (e.g., Mainframe CMS/MVS, UNIX, PC, Macintosh) to support the University’s academic information technology goals (e.g., Virtual Classroom, UConn Web).
  11. Provides leadership role in training other technical support staff and assisting the university community with complex scripting and programming languages in support of other computing services.
  12. Selects products for review, researches new products and product upgrades relevant to assigned projects, coordinates testing, recommends acquisitions and coordinates implementation.
  13. Represents the project, computer center and/or the university at internal and/or external functions related to the project.
  14. Performs related duties as required.


  1. Bachelor’s degree in Computer Science or equivalent combination of education and training, and five to ten years of highly technical and progressively responsible experience relevant to computing facility supervision.
  2. Demonstrated comprehensive knowledge of one or more of the technologies used to support computing at the University.  Detailed understanding of the procedures and strategies used in one or more of the academic support, technology focus areas (e.g., faculty support, help desk, computer labs, MVS/VM products, networking, PC labs, regional campus support, research support and programming, training and development and UNIX products.)
  3. Demonstrated excellent teaching, communicating and writing skills.
  4. Demonstrated ability to work well with people, to organize workloads, to handle difficult problems, to work well under stress and to develop complex plans and strategies.
  5. Extremely high level of leadership, motivation, initiative, independence and responsibility
  6. Programming experience and training on PC, server and enterprise systems.
  7. Ability to work well with minimal supervision.


  1. Training and development in supervisory skills and management methodologies
  2. Experience with computer hardware repair.

Date Created: 11/1/98