Macrocomputer Support Consultant I

Payroll Title: UCP V
Class Code: 0571-9085
Job Family: DPS
FLSA Code: E
Score: 509

JOB SUMMARY

Under the supervision of designated supervisor, provides hardware, software and data communications installation and support; computer instruction and documentation, and consultation services to users within the department/division/school.

CHARACTERISTIC DUTIES AND RESPONSIBILITIES

  1. Analyses and diagnoses computer hardware/software/data communications problems for a variety of computer users and corrects or recommends corrective solutions to errors, requiring knowledge of microcomputer technology.
  2. Provides personal consultation and/or assists in designing and teaching workshops in support of any hardware/software/data communications products acquired by department users.
  3. Installs, debugs, tests, tracks, monitors and recommends for purchase microcomputer software and hardware products, including major maintenance and coordination of repair work with outside vendors.
  4. Prepares documentation to improve user knowledge and correct usage of computer facilities.
  5. Consults with a variety of computer users regarding hardware and software acquisition; recommends hardware and software for specific purposes; assists with systems analysis, programming and database design.
  6. May support existing departmental mainframe activities.
  7. May direct and supervise student computer consultants.
  8. Facilitates computer usage through a variety of means which may include surveys, newsletters, attendance at meetings, exhibitions and conferences.
  9. Performs related duties as required.

MINIMUM ACCEPTABLE QUALIFICATIONS

  1. Bachelor’s degree in a computer related field, or equivalent combination of education and training AND one or more years related experience.
  2. Demonstrated working knowledge of microcomputer hardware, software and data communications.  Familiarity with University mainframe software.
  3. Aptitude for and willingness to develop skills in teaching; good communication and writing skills.
  4. Ability to interact successfully with novice and experienced computer users.

OTHER DESIRABLE QUALIFICATIONS/SKILLS

  1. Experience with computer hardware repair.

 

Reviewed: 1/1/05