Educational Program Leadership Jobs

EDUCATIONAL PROGRAM MANAGER I
XX: LEVEL STANDARDS

General Role

This level is the first full level of supervision. Incumbents may initiate and communicate a variety of staffing actions (i.e. performance review and scheduling). These positions generally supervise a small number of staff.

Oversees the day-to-day operations of a group of employees. Responsible for training and development of subordinate staff, estimating staffing needs, assigning work, meeting completion dates, interpreting and ensuring consistent application of organizational policies.

Incumbents:

  • Alter the order in which work or a procedure is performed.
  • Recommend or implement modifications to practices and procedures to improve efficiency and quality, directly affecting the specific office operation or departmental procedure.
  • Distributes work and monitors workload among staff.

 

Decision Making:

Supervision Received

  • Works under direction
  • Seeks supervisory approvals when significant changes to process steps are considered and additional resources for task completion are required.

Context of Decisions

  • Free to plan and carry out all phases of work assignments, which include the oversight of staff
  • Given the latitude to make daily operational decisions

Job Controls

  • Decisions are driven by office/departmental policy and procedures

 

Complexity and Problem Solving:

Range of issues

  • Problems arise from normal departmental operations

Course of Resolution

  • Identifies issues, gathers facts and resolves operational problems

Measure of Creativity

  • Problems can be resolved within provided guidelines

Communication Expectations:

Manner of Delivery and Content

  • Diplomatically and effectively deliver information difficult to understand or in contrast with a student or customer’s views

 

Scope of Measurable Effect:

Incumbents:

  • Supervise a small homogenous department, with proportionate responsibility to perform daily responsibilities similar to the work of subordinate staff.

OR

  • Supervise a larger process-oriented area whose members perform like activities.
  • Actions regularly effect a department or a project outcome with office/programmatic impact
  • Actions generally have a direct impact on controlling such things as staff size and nature of work and scope of services.
  • Performance results tend to relate to efficiency, fiscal practices and standing, quality/continuous improvement, timeliness, resource allocation/effectiveness, etc.

Job Template

Title: Educational Program Manager I
Class Code: xxxxxx
Job Path: Educational Program Leadership
Salary Grade: xxx

Job Specific Profile

Purpose of the Position
Provides program management, program development and oversees day-to-day delivery of program content for an academic department or program. This position is responsible for providing administrative management including supervising, training, evaluating and assigning work to lower level and student staff such as the administration and coordination of training and research in support of the University’s academic mission.

Essential Duties & Responsibilities

  • Plans and implements program services and activities in accordance with program goals and objectives, and supervises the day-to-day delivery of program content. Monitors program’s compliance with University policies and procedures.
  • Trains, supervises, evaluates, and coordinates the activities of program staff. Determines work schedules and assignments to most effectively meet program needs.
  • Performs office management duties for the program. Directs workflow, coordinates and monitors the processing of necessary paperwork and maintenance of records and filing system.
  • Makes budget recommendations and monitors approved budget and expenditures.
  • Plans and organizes workshops, training programs, courses, program curricula and training materials, in accordance with program goals.
  • Serves as a resource to students, staff, and others on matters relating to program policies, procedures, and activities.
  • Engages in public relations and promotional activities for the program. Implements recruiting and promotional strategies, in area of responsibility.
  • Participates in planning, development, design, and evaluation of program activities. Collects and analyzes program data and participates in evaluating program effectiveness.
  • Contributes to planning outreach programs, conferences, meetings, and seminars.
  • Performs related work as required.

Minimum Qualifications

  • Bachelor’s degree in related field.
  • Six to seven years of related experience. Two years of experience must be serving as an advanced/senior team member or working as a project lead.

Competencies
Knowledge of:

  • Principles and practices of employee supervision
  • Financial management and planning
  • Principles and practices of effective student interaction
  • Various educational principles
  • Microsoft Office and related software applications

Skill in:

  • Planning and organization
  • Interpreting and applying complex rules, policies, and regulations
  • Developing and maintaining effective and appropriate working relationships
  • Critical thinking, problem solving and analysis


Ability to:

  • Plan and organize workshops/training courses/curricula and training materials appropriate to program
  • Maintain and research databases and records
  • Communicate effectively through both oral and written means
  • Respect diversity and work collaboratively with individuals of diverse cultural, social and educational backgrounds
  • Maintain the confidentiality of information and professional boundaries
  • Work independently to analyze available information, draw conclusions and understandings, and present such conclusions effectively to senior management
  • Respect diversity and work collaboratively with individuals of diverse cultural, social and educational backgrounds
  • Maintain the confidentiality of information and professional boundaries
  • Work independently to analyze available information, draw conclusions and understandings, and present such conclusions effectively to senior management

EDUCATIONAL PROGRAM MANAGER II
XX: LEVEL STANDARDS

General Role

This level is accountable for providing supervision of a small to moderate sized office or department charged with providing a variety of cross-disciplinary services. Incumbents should generally have oversight of professional and non-professional staff, as well as business and/or administrative operations. These positions do not exclusively serve as the supervisory level to only student employees.

Incumbents:

  • Modify practices and procedures to improve efficiency and quality of services delivered by subordinate staff
  • Ensures policies and procedures are followed and functions are carried out efficiently and correctly
  • Accountable for setting goals and objectives for staff members to achieve operational objectives and service standards
  • Distribute work and monitor workload among staff
  • Evaluate and monitor the accuracy, quality, quantity, and timeliness of services and activities
  • May develop/enhance processes and procedures to improve efficiency or effectiveness of services, as a means to fulfill departmental or office initiatives

 

Decision Making:

Supervision Received

  • Works under direction
  • Seeks supervisory approvals when significant changes to process steps are considered and additional resources for task completion are required.

Context of Decisions

  • Free to plan and carry out all phases of work assignments, which include the oversight of staff
  • Given the latitude to make daily operational decisions

Job Controls

  • Decisions are driven by departmental policy and procedures

 

Complexity and Problem Solving:

Range of issues

  • Issues are readily identified but cannot be understood and fixed in simple cause-effect terms
  • Variables affecting the problem are generally known

Course of Resolution

  • Utilizing an understanding of best practices and the way similar units run elsewhere, convincingly recommend, develop, and implement capital and process improvements to the area

Measure of Creativity

  • Problems require integrative solutions such as how technologies, processes, resources, and people all fit together

Communication Expectations:

Manner of Delivery and Content

  • Diplomatically and effectively deliver information

 

Scope of Measurable Effect:

Incumbents:

  • Incumbents serve as a supervisor of a moderate sized department or office charged with carrying out cross-disciplinary tasks or functions
  • Actions regularly affect a department or an office centric outcome with departmental impact
  • Incumbents’ actions generally have a direct impact on controlling such things as staff size and nature of work and scope of services
  • Incumbents’ actions may have high compliance or safety implications
  • Performance results tend to relate to efficiency, degree of waste/cost overruns, quality/continuous improvement, timeliness, resource allocation/effectiveness, etc.

Job Template

Title: Educational Program Manager II
Class Code: xxxxxx
Job Path: Educational Program Leadership
Salary Grade: xxx

Job Specific Profile

Purpose of the Position
Provides advanced program management, leads program development and oversees day-to-day delivery of program content for an academic department or program. This position is responsible for supervising a substantial number of professional staff, as well as business and/or administrative operations related to training, research, educational, or counseling programs designed to support the University’s research activities, educational outreach services, and the academic curriculum.

Essential Duties & Responsibilities

  • Oversees the planning and implementation of program and/or departmental services and activities and is responsible for the day-to-day delivery of program content.
  • Directs the day-to-day operation and administration of the program and/or departmental services in accordance with program goals and objectives. Oversees program coordination and logistics and prepares necessary reports.
  • Selects, trains, supervises, and evaluates professional staff.
  • Develops budget recommendations and manages approved program budget.
  • Develops, administers, and evaluates workshops, training programs, courses or curricula, in accordance with program goals.
  • Serves as a resource and specialist to students, staff, and others on matters relating to program policies, procedures, and activities.
  • Drafts and prepares reports for submission to internal and external entities.
  • Evaluates effectiveness of program services and policies through the collection and analysis of program data. Develops policies and procedures and monitors compliance.
  • Engages in public relations and promotional activities for the assigned program.
  • Performs related work as required.

Minimum Qualifications

  • Master’s degree in related field.
  • Two to three years of related experience. One year overseeing large projects OR in a supervisory capacity over a small unit.

Competencies
Knowledge of:

  • Principles and practices of employee supervision
  • Financial management and planning
  • Principles and practices of student interaction
  • Various educational principles
  • Office administration and management
  • Microsoft Office and related software applications

Skill in:

  • Planning and organization
  • Interpreting and applying complex rules, policies, and regulations
  • Proposal development and writing
  • Developing and maintaining effective and appropriate working relationships
  • Critical thinking, problem solving, and analysis

Ability to:

  • Identify and resolve complex program issues
  • Communicate effectively through both oral and written means
  • Respect diversity and work collaboratively with individuals of diverse cultural, social and educational backgrounds
  • Produce reports for university, state, regional, and federal agencies
  • Manage financial records at an institute level
  • Maintain the confidentiality of information and professional boundaries
  • Work independently to analyze available information, draw conclusions and understandings, and present such conclusions effectively to senior management