University of Connecticut University of UC Title Fallback Connecticut

Leadership Development & Customer Service Programs

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Supervisor Essentials Program (SEP)

SUPERVISORY & PERFORMANCE MANAGEMENT SKILL BUILDING

for mid-level supervisors and managers

Communication Track

Develop a person leadership style, effective communication skills, active listening capabilities and the ability to apply a coaching model to address workplace conflict.

  • Intro to Supervisor Essentials and Discovering Your Management Style (DiSC):
    Friday, March 3, 8:30 AM – 4:00 PM, SU Room 104
  • On-the-Level Communication:
    Friday, March 10, 8:30 AM – 12 Noon, SU Room 318/319
  • Coaching Through Conflict:
    Wednesday, March 22, 8:30 AM – 4:00 PM, SU Room 318/319

Performance Management Track

Effectively provide feedback to improve performance, encourage continued good performance and/or take corrective action when performance does not improve and develop the capability to manage change.

  • Goal Setting and Gaining Commitment::
    Thursday, April 27, 8:30 AM – 12 Noon, SU Room 104
  • Delivering Feedback and Conducting Difficult Conversations:
    Thursday, May 11, 8:30 AM – 4:00 PM, SU Room 104
  • Developing Your Staff:
    Thursday, May 18, 8:30 AM – 12 Noon, SU Room 104

Interaction & Leadership Program (ILP)

DEVELOPING WORKPLACE COMMUNICATION & CONFLICT RESOLUTION SKILLS

for all employees

ILP focuses on improving interaction skills and building relationships with peers and customers to enable employee success at work. ILP is designed for all UConn employees (both faculty and staff). It is especially valuable for employees who may be experiencing some level of interpersonal conflict.

  • DiSC Workplace-Discovering Your Work Style:
    Thursday, March 9, 8:30 AM – 12 Noon, SU Room 104
  • Communicating with Impact:
    Friday, March 24, 8:30 AM – 12 Noon, SU Room 318/319
  • Navigating Beyond Conflict:
    Wednesday, March 31, 8:30 AM – 4:00 PM, SU Room 104

Platinum Husky Customer Service Program (PHS)

ESTABLISHING A PROFESSIONAL “CULTURE OF SERVICE” ACROSS CAMPUS

for all employees

The Platinum Husky Service (PHS) program is designed with the premise that UConn is made up of a community of caring and competent employees that have the ability and the willingness to develop a “culture of service” in their work area, while going about the business of providing service, information and resources to students, faculty, and staff. It provides opportunities to learn and practice job specific customer service activities in a facilitated classroom environment.

  • Exceeding Expectations:
    Tuesday, March 21, 8:30 AM – 12 Noon, SU Room 304C
  • The Turnaround Experience:
    Tuesday, March 28, 9:00 AM – 12 Noon, SU Room 304C
  • The Internal Customer:
    Tuesday, April 4, 9:00 AM – 12 Noon, SU Room 318/319