Supervisor Essentials Program (SEP)
SUPERVISORY & PERFORMANCE MANAGEMENT SKILL BUILDING
for mid-level supervisors and managers
Develop a person leadership style, effective communication skills, active listening capabilities and the ability to apply a coaching model to address workplace conflict.
- Intro to Supervisor Essentials and Discovering Your Management Style (DiSC):
Friday, September 22, 8:30 AM – 4:00 PM, SU Room 104
- On-the-Level Communication:
Tuesday, October 3, 8:30 AM – 12 Noon, SU Room 104
- Coaching Through Conflict:
Tuesday, October 17, 8:30 AM – 4:00 PM, SU Room 318/319
Performance Management Track
Effectively provide feedback to improve performance, encourage continued good performance and/or take corrective action when performance does not improve and develop the capability to manage change.
- No Fall dates as this track will be offered Spring, 2018
Interaction & Leadership Program (ILP)
DEVELOPING WORKPLACE COMMUNICATION & CONFLICT RESOLUTION SKILLS
for all employees
ILP focuses on improving interaction skills and building relationships with peers and customers to enable employee success at work. ILP is designed for all UConn employees (both faculty and staff). It is especially valuable for employees who may be experiencing some level of interpersonal conflict.
- DiSC Workplace-Discovering Your Work Style:
Wednesday, October 18, 8:30 AM – 12 Noon, SU Room 104
- Communicating with Impact:
Wednesday, November 1, 8:30 AM to 12:00 Noon, SU Room 104
- Navigating Beyond Conflict:
Friday, November 17 8:30 AM to 4:00 PM, SU Room 104
Platinum Husky Customer Service Program (PHS)
ESTABLISHING A PROFESSIONAL “CULTURE OF SERVICE” ACROSS CAMPUS
for all employees
The Platinum Husky Service (PHS) program is designed with the premise that UConn is made up of a community of caring and competent employees that have the ability and the willingness to develop a “culture of service” in their work area, while going about the business of providing service, information and resources to students, faculty, and staff. It provides opportunities to learn and practice job specific customer service activities in a facilitated classroom environment.
- Exceeding Expectations:
Wednesday, September 27, 9:00 AM- 12:00 Noon, SU Room 104
- The Turnaround Experience:
Wednesday, October 11, 9AM- 12:00 Noon, SU Room 104
- The Internal Customer:
Wednesday, October 26, 9:00 AM- 12:00 Noon, SU Room 104