Leadership Development & Customer Service Programs

UConn at Night

Supervisor Essentials Program (SEP)

SUPERVISORY & PERFORMANCE MANAGEMENT SKILL BUILDING

for mid-level supervisors and managers

Communication Track

Develop a person leadership style, effective communication skills, active listening capabilities and the ability to apply a coaching model to address workplace conflict.

  • Supervisor Essentials and Discovering Your Management Style (DiSC):
    Thursday, January 31, 8:30 AM – 4:00 PM, SU Room 104
  • On-the-Level Communication:
    Thursday, February 14, 8:30 AM – 12 Noon, SU Room 104
  • Coaching Through Conflict:
    Thursday, February 28, 8:30 AM – 4:00 PM, SU Room 104

Performance Management Track

Effectively provide feedback to improve performance, encourage continued good performance and/or take corrective action when performance does not improve and develop the capability to manage change. Prerequisite: Completion of SEP-Communication Track.

  • Goal Setting and Gaining Commitment:
    Friday, June 7, 8:30 AM – 12:00 PM, SU Room 104
  • Delivering Feedback and Conducting Difficult Conversations:
    Friday, June 14, 8:30 AM – 4:00 PM, SU Room 104
  • Developing Your Staff:
    Friday, June 21, 8:30 AM – 12:00 PM, SU Room 104

Interaction & Leadership Program (ILP)

DEVELOPING WORKPLACE COMMUNICATION & CONFLICT RESOLUTION SKILLS

for all employees

ILP focuses on improving interaction skills and building relationships with peers and customers to enable employee success at work. ILP is designed for all UConn employees (both faculty and staff). It is especially valuable for employees who may be experiencing some level of interpersonal conflict.

  • DiSC Workplace-Discovering Your Work Style:
    Friday, March 1, 8:30 AM – 12:00 PM, SU Room 104
  • Communicating with Impact:
    Friday, March 8, 8:30 AM to 12:00 PM, SU Room 104
  • Navigating Beyond Conflict:
    Friday, March 29, 8:30 AM to 4:00 PM, SU Room 104

Platinum Husky Customer Service Program (PHS)

ESTABLISHING A PROFESSIONAL “CULTURE OF SERVICE” ACROSS CAMPUS

for all employees

The Platinum Husky Service (PHS) program is designed with the premise that UConn is made up of a community of caring and competent employees that have the ability and the willingness to develop a “culture of service” in their work area, while going about the business of providing service, information and resources to students, faculty, and staff. It provides opportunities to learn and practice job specific customer service activities in a facilitated classroom environment.

  • Exceeding Expectations:
    Tuesday, March 19, 9:00 AM- 12:00 PM, SU Room 310
  • The Turnaround Experience:
    Tuesday, March 26, 9AM- 12:00 PM, SU Room 310
  • The Internal Customer:
    Tuesday, April 2, 9:00 AM- 12:00 PM, SU Room 310