Leadership Development & Customer Service Programs

Leadership Development & Customer Service Training

Due to COVID-19 restrictions and concern about the health and safety of employees, HR does not plan to offer the following staff professional development programs during the Spring 2022 semester.

Communication Track
Develop a person leadership style, effective communication skills, active listening capabilities and the ability to apply a coaching model to address workplace conflict.
 
  • Supervisor Essentials and Discovering Your Management Style (DiSC)
  • On-the-Level Communication
  • Coaching Through Conflict

Performance Management Track
Effectively provide feedback to improve performance, encourage continued good performance and/or take corrective action when performance does not improve and develop the capability to manage change.
 

ILP focuses on improving interaction skills and building relationships with peers and customers to enable employee success at work. ILP is designed for all UConn employees (both faculty and staff). It is especially valuable for employees who may be experiencing some level of interpersonal conflict.
 
  • DiSC Workplace-Discovering Your Work Style
  • Communicating with Impact
  • Navigating Beyond Conflict
The Platinum Husky Service (PHS) program is designed with the premise that UConn is made up of a community of caring and competent employees that have the ability and the willingness to develop a “culture of service” in their work area, while going about the business of providing service, information and resources to students, faculty, and staff. It provides opportunities to learn and practice job specific customer service activities in a facilitated classroom environment.
 
  • Exceeding Expectations
  • The Turnaround Experience
  • The Internal Customer